Skip to the content - We are happy to receive any returns free of charge for a complete refund of the product price minus shipping.
- Customers are eligible for a refund and return if the package has been unopened and all seals and labels are intact.
- Once we receive the product back in the mail (with shipping at customer’s expense) in its original state, a refund will be issued immediately to the client on the same credit card they used to purchase the product.
- Please note that your bank or credit card company may take some time (3-10 days but sometimes less) to return the funds to your account.
- Please note that if your account is in a different currency than USD, your own bank may charge you for the conversion back into dollars and that is only under the control of your bank, not Cacao.
- Please include a reason for your return and anything we can do to improve and help you in the future!
- We do not accept returns for opened products, nor products that are returned after 7 days of arrival.
